If you already have an old router sitting around, … When you remove the pencil or paper clip from the modem, the modem's lights will turn off, then light up one after another. C. Reset the modem. Using your own router [link to this post] I believe I have read somewhere that placing the Virgin router in modem mode to enable use of your own router can be an absolute disaster. I am using the Netgear Nighthawk AC1900 R700 (up to 1900 mbps). Some networks cap speeds at 75 Mbps, because they simply don’t have the capacity to offer anything faster. While it sounds tedious, it is worth the trouble, as long as you know-how. I just had Ziply install their 1 gig fiber at my house in Edmonds. How do I install a router? I AM A VIDETRON USER FOR ALMOST TWO YEARS NOW, SINCE I HAD MY SERVICES THEY HAVE CHANGED MY ROUTER TWICE BECAUSE IT FAILED BEFORE AND IT WAS REPLACED, AND AGAIN IT FAILED, THEY FIXED IT. We authorize the use of the following equipment: any Videotron equipment loaned, leased or sold by Videotron or by an authorized Videotron distributor (e.g. With the tech still at my house, we ran tests with my laptop hardwired in on fast.com and I was ranging 600 up and 150 down. If you have a cable modem (Internet only): If you have a multifunction modem (Videotron telephony): Wait a whole minute after the modem resets before continuing.Plug in the router's electric current. Catch your favourite movies and series on your mobile device in HD while on the go, commercial free! Can someone enlighten me what the issues are please. http://support.videotron.com/residential/terms-conditions. To install your router, please refer to the question "How do I install a router?". Ultimately, I encourage you to purchase and use your own cable modem to save the monthly device fee and use your own router as your network’s gateway.. I also do not understand the idea to use your own modem as the ArrisTM822 is plently capable of doing the 120mbs package. Videotron primarily uses band IV. Yes, but not in LTE mode at this time. As for the modem, this might be something to look at. All LTE devices are compatible with previous generations of network technology, such as HSPA+, HSPA and GSM. Since 2015, we will have our first LTE roaming partners and service will be available. This means you can benefit from extended coverage when you are outside an LTE coverage area, in a location where a partner network is available in Québec, the rest of Canada or roaming abroad. As for the modem, this might be something to look at. A signal issue could also be the cause but I have my own dougts on that idea. Can I use my own LTE device on the Videotron network? 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Yes, you can use your own LTE device. The BlackBerry 7.1 update is now available for the BlackBerry Torch 9860! Yes. SO I DECIDED TO BUY MYSELF A MODEM THAT ALLOWS TO HAVE FAST AND MORE CONVENIENT FOR THE SPEED I WAS GETTING THAN WHAT I WAS PAYING FOR, INSTEAD OF 120MB I WAS ONLY GETTING 60MB, SO I WAS LIKE MAYBE I SHOULD BUY MYSELF A HITRON 4582 WHICH WILL REPLACE THE ARRIS TM822 THEY GAVE ME, AND THEY REFUSED TO ALLOW E TO USE IT, TELLING ME I HAVE TO USE THEIR MODEM, AND ACCORDING TO FCC COMPLAINTS WE SHOULD BE ALLOWED TO USE OUR MODEM UNLESS THEY CAN PROVE IT WILL HARM MY SERVICES OR THEIR NETWORK PROVIDED, HENCE THEY REFUSED, I PLACED A COMPLAIN HOPEFULLY THIS GET RESOLVED BECAUSE I AM NOT READY TO PAY EXTRA FOR SERVICE THAT WILL NOT WORK. With both 5ghz and 2.4 ghz, Helix - Sharing bandwitdth between different computers. Using your Own Router by ISP. What are the main advantages of LTE technology? This button is usually in the middle of the device, next to the Ethernet jack, and is in a hole the size of a pencil tip. Buy a new router to replace your existing Fios router. A signal issue could also be the cause but I have my own dougts on that idea. Is the LTE network available anywhere HSPA+ (4G) coverage is offered? I AM VERY WORRIED MY MODEM WAS NOT SUPPORTED BY VIDEOTRON, Re: I AM VERY WORRIED MY MODEM WAS NOT SUPPORTED BY VIDEOTRON, The best place for all your technical questions. Has this article answered your questions? Before ordering your SIM card, you should visit a store and speak with a sales associate who will check whether or not your device is compatible with our LTE network. I just simply want to VPN into a remote network connected to Virgin. However, you may want to use your ISPs modem before adding the expense of owning your own cable modem. Turn off all the computers in the house. When you compare the LTE network with the HSPA+ network, the difference is clear: LTE technology is nearly 3 times faster when downloading and 7 times faster when uploading. Wait a whole minute after you have plugged the router back in before continuing.Turn on your computer(s) and try to reconnect to the Internet when ready. I have smart devices (light bulb and smart plug) but it doesn't want to connect to my internet ... Videotron started DOCSIS 3.1 deployment 4 years ago. The best solution to this problem is to use the free modem, but disable the internal router and use one of your own. No. We recommend that you consult the guide provided with your equipment. BlackBerry Bold 9700 - Démos interactives, BlackBerry Pearl 9100 - Interactive Demos. SO VIDEOTRON EXPLAIN THIS TO ME OR SHOW ME A POLICY OR AN AGREEMENT THAT PROVES THAT I WILL BE VIOLATING ANY OF USER AGREEMENT OR ANY TERMS OF SERVICE, I AM NOT HAPPY AND I NEED PEOPLE TO KNOW ABOUT THIS. Each time that you connect a new peripheral to a Videotron modem, you have to reset the modem, either by unplugging the electric cable or, if you have a Videotron telephony modem, by pressing the "reset" button at the back of the modem. However, you need an LTE SIM card and you must make sure your device is compatible with our network’s frequency spectrum. Seeing as very few areas are covered solely by the 4G network, the vast majority of our current customers will be able to enjoy the latest LTE technology.