best western i care

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“Customer expectations have changed completely,” Pohl says. Perhaps the most impactful part of I Care Clean from an environmental perspective is Best Western’s rollout of an optional, a.k.a. “A clean hotel is a basic expectation for guests and rightly so,” said Ron Pohl, Best Western senior vice president brand management & member services. Every two weeks Green Lodging News posts a new guest column on its website. “It is going extremely well,” Pohl says. Please re-type the username and password. Green Lodging News, published by Hasek Communications L.L.C., is lodging's leading environmental news source and consists of this website, a weekly Monday e-newsletter, weekly Wednesday Green Supplier Spotlight e-blast, and weekly Thursday Green Suppliers Spotlight e-blast. In 2012, we became the first hotel brand to set a high-level of cleanliness with the roll out of our I Care Clean program in partnership with IDEO. Contact Glenn Hasek, publisher and editor, at (440) 243-2055, or by e-mail at editor@greenlodgingnews.com. Best Western’s ‘I Care Clean’ Program Utilizes UV Wands, Bringing Energy Costs Down with an On-site CHP Power Plant, Courtyard King Kamehameha Now Using Hospitality Battery Holder, More Than 130 Building Projects Turn to LEED’s Safety First Credits in Response to COVID-19, What a Future Meeting May Look Like—Global Wellness Summit to Welcome In-Person Contingent. Farklı bir kullanıcı adıyla giriş yapmak için buraya tıklayın. All Rights Reserved. Other high efficiency fixtures installed on the property include the Afwall 1.28 GPF water closet and AllbrookFloWise .5 GPF urinal. “We’ve seen that thorough cleaning between stays and then putting customers in charge of their housekeeping options during their stays results in a higher level of guest satisfaction,” said Pohl. Currently you have JavaScript disabled. Green Lodging News, published by Hasek Communications L.L.C., is lodging's leading environmental news source and consists of this website, a weekly Monday e-newsletter, weekly Wednesday Green Supplier Spotlight e-blast, and weekly Thursday Green Suppliers Spotlight e-blast. Again, it is high-touch areas that are targeted for inspection. Users of the PTAC cleaning service increase air flow by up to 28 percent and reduce energy consumption up to 17 percent. Experts may include consultants, architects, designers, suppliers and those who own or operate green lodging establishments. To learn more, click here, e-mail leahym@cintas.com, or call (800) 864-3676. More on Best Western’s ‘I Care Clean’ Program, At Summer Summit, AH&LA Honors Hotels in Three Categories with Good Earthkeeping Awards, American Rivers Launches Online Calculator for Green Roofs, Florida Linen Recycling Entrepreneur Gets Las Vegas Boost, Survey: Consumers Think Indoor Air Quality Rating System is Good Idea, Entrepreneur Finds Opportunity in Distressed Hotel Properties. “We have created a sense of pride and ownership with housekeepers,” Pohl says. UV wands and black lights are not replacing any existing housekeeping practices; they are supplementing them. Şifrenizi unuttuysanı, aşağıdaki kutuya e-maşl adresinizi veya Best Western Rewards numaranızı giriniz, şifreniz kısa süre içerisinde e-mial adresinize postalanacaktır. Also as part of I Care Clean, the TV remote, and extra pillows, blankets and towels are wrapped with a single-use paper wrap to let guests know the items have been cleaned. Each Best Western® branded hotel is independently owned and operated. †Numbers are approximate, may fluctuate and include hotels currently in the development pipeline. Columns may be articles that take a stance on a particular subject or be strictly educational in nature. Guest satisfaction scores at properties trained to use the new tools increased substantially, including a 13.3 percent increase in “overall experience,” a 12 percent increase in “cleanliness of room,” and a 12.4 percent jump in “intent to recommend.”. Some of the participating hotels are rewarding guests with 250 loyalty program points for opting out of housekeeping—similar to what Starwood has done at many of its hotels. Lütfen devam etmeden önce kullanıcı adınızın doğru olduğunu doğrulayın. “This intrigued us, as we saw a real opportunity to lead the industry with advanced cleaning practices and recognized products. Kendi hesabınız değil mi? A UV wand was placed on a stand in the room for two hours when the guest was not present. “collaborative service” housekeeping program. We believe this program will help us do just that.”. Click here for instructions on how to enable JavaScript in your browser. Green Lodging News welcomes Cintas Corp. as a Green Product & Service Directory partner. In order to post comments, please make sure JavaScript and Cookies are enabled, and reload the page. Green Lodging News is accepting reservations for advertising spots for 2012. More importantly, participate with your comments. The guest column also appears in the weekly e-newsletter. Best Western-led research showed that its guests at times perceive housekeeping as an inconvenience during their stay. PHOENIX—Best Western International is rolling out its “I Care Clean” program throughout 2012 that will bring advanced cleaning technologies used in hospitals, such as UV wands and black lights, to the more than 2,100 Best Western hotels in North America. and the new kitemark is a response to these concerns for safety and cleanliness. Wands from Purelight are used to sterilize “high touch points” in the hotel such as telephones, clocks, light switches, door handles, bathroom fixtures and common areas.• UV inspection black lights. publication. Today, more than 700 hotels throughout North America have implemented the program. Many people are asking Is it safe to stay in hotels right now? Green Lodging News is a Hasek Communications L.L.C. The wand and light inspection adds from three to five minutes to housekeeping cleaning. What Best Western has done for now, at any rate, is give itself one more competitive advantage in a highly competitive hotel market. Many excellent spots are available on the website and in the weekly e-mail newsletter. Thank you to all of those who follow our tweets. Last week I wrote about Best Western International’s  new “I Care Clean” program and its use of UV (ultraviolet) wands, black lights and paper wraps during housekeeping. “Through our consumer research, we found that no one hotel chain in the midscale category was recognized by consumers as being cleaner than others,” said Pohl. Guests can choose to opt out entirely or just have a portion of housekeeping services. These unique, seamless remote controls are designed specifically to make it easy to clean and disinfect before each guest stay.• Pillow and blanket wraps—Extra pillows, blankets and towels are wrapped in 100 percent recyclable and biodegradable single use wraps to ensure guests know that these products have been cleaned just for them. © 2020 Green Lodging News. Interestingly, Pohl said one guest at a Best Western hotel complained that her allergies were aggravated after staying in a room. Pohl says that at properties where this is offered, 40 percent of guests are participating. One of our readers, in response to last week’s column, doubted the effectiveness of UV wands in a guestroom. “Without any promotion of the concept, customer satisfaction and overall satisfaction scores have increased 13 percent.”, Research conducted for Best Western Customer by IDEO highlighted guests’ increasing concern about guestroom cleanliness. Best Western Italy: Our Customer Care team. All 2,100-plus Best Westerns in North America will have the program up and running by the end of this year. Your username or password is incorrect. Last year was spent on training. © 2002–2020 Best Western International, Inc. All rights reserved. PHOENIX—Best Western International is rolling out its “I Care Clean” program throughout 2012 that will bring advanced cleaning technologies used in hospitals, such as UV wands and black lights, to the more than 2,100 Best Western hotels in North America. “It is what the customer cannot see that is most concerning.”. Güvenliğiniz bizim için önemli. All rights reserved. 1 priority for guests—surpassing customer service. Interested in writing a column? Best Western originated this new cleaning initiative after partnering with innovation and design firm, IDEO, whose research identified a lack of consumer confidence regarding hotel cleanliness within the midscale hotel market. Green Lodging News is also on Facebook. Pohl says Best Western has not promoted the new service at each hotel but guests are seeing the housekeepers with the inspection wands and black lights and asking about them. publication. Green Lodging News is a Hasek Communications L.L.C. As part of this I Care Clean program roll-out, housekeeping staff at Best Western hotels in North America will be empowered to exceed customer expectations in an entirely new way using several tools to clean guestrooms and common areas. Interested in receiving a 2012 media kit? Click here for instructions on how to enable JavaScript in your browser. In addition to implementing the cleaning program, Best Western is also exploring a “collaborative service” program for housekeeping to better serve its guests and their unique needs. Given this, the brand is building a “collaborative service” process so guests can choose the time they want their room cleaned (morning or afternoon) and the level of service they would like performed. Perhaps the most impactful part of I Care Clean from an environmental perspective is Best Western’s rollout of an optional, a.k.a. The case study focuses on the 403-room, LEED-certified Atlanta Airport Gateway Marriott and its use of high-efficiency plumbing fixtures from American Standard. Click here for instructions on how to enable JavaScript in your browser. Green Lodging News is currently in need of industry experts to contribute occasional guest columns. We shall see. The pilot for I Care Clean began at the end of 2010. A media kit can also be accessed by clicking here. © 2020 Green Lodging News. To read the complete case study, click here. In order to post comments, please make sure JavaScript and Cookies are enabled, and reload the page. Has Best Western raised the bar of expectations when it comes to guestroom cleanliness? The wands are used to disinfect high-touch areas such as toilet seats, clock radios, thermostats, etc. Best Western GB has partnered with Quality in Tourism (QT) to adopt a new gold standard for anti-Covid-19 across all its hotels which we believe makes them the safest hotels in Great Britain. This was supported by additional research conducted by Booz and Co., which discovered that the importance of a clean and well-maintained hotel has become the No. Wherever Life Takes You, Best Western Is There® Nereye seyahat etmek isterseniz isteyin bir Best Western Otel'i bulursunuz. Üyelik numaranız var ve şifrenizi hatırlamıyorsanız _ numarasından misafir ilşkileri temsilciniz ile iletişime geçiniz. Gi̇zli̇li̇k Poli̇ti̇kası   | Kullanıcı Sözleşmesi̇  |  Vergiler ve Ücretler. Afrika'nın büyüleyici doğasından Avrupa'nın etkileyici tarihine kadar, seyahatinize göre bir Best Western oteli vardır. Many Green Supplier Spotlight dates are also available. (Click here for that column.) “collaborative service” housekeeping program. Currently you have JavaScript disabled. Be sure to “Like” us there.

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